Terms and Conditions

Introduction

Welcome to Rafa Luxury Concierge. By accessing or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully.

Services

Rafa Luxury Concierge offers a variety of luxury concierge services, including but not limited to accommodation bookings, private jet charters, yacht charters, tours, event planning, security services, and business services. All services are subject to availability and may vary depending on your location and specific requirements.

Booking and Payments

1. Reservations: All bookings must be made in advance and are subject to availability. We will confirm your booking upon receipt of the required deposit or full payment.
2. Payments: Payment for services must be made using a valid credit card, bank transfer, or other accepted methods. Full payment is required before the service is rendered unless otherwise agreed.

• Cancellation and Refunds: Cancellations must be made in accordance with our cancellation policy. Refunds will be processed based on the terms outlined in the specific service agreement.

Client Responsibilities

1. Accurate Information: You are responsible for providing accurate and complete information when booking services. Any inaccuracies may result in delays or cancellations.
2. Compliance with Laws: You must comply with all applicable laws and regulations while using our services. This includes respecting local customs and regulations at your destination.

Liability

1. 1. Limitation of Liability: Rafa Luxury Concierge is not liable for any indirect, incidental, special, or consequential damages arising from the use of our services. Our total liability to you shall not exceed the amount paid for the specific service in question.

Third-Party Services: We work with third-party vendors to provide certain services. While we strive to work with reputable partners, we are not responsible for the actions or omissions of these third parties.

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Intellectual Property

All content, including but not limited to text, images, logos, and designs, on our website and promotional materials, are the intellectual property of Rafa Luxury Concierge. You may not use, reproduce, or distribute any content without our express written permission.

Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Terms and Conditions on our website. Your continued use of our services after such changes constitutes your acceptance of the updated Terms and Conditions.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Rafa Luxury Concierge operates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Rafa Luxury Concierge
Email: support@rafaluxuryconcierge.com
Phone: +27-65000007

Thank you for choosing Rafa Luxury Concierge. We look forward to providing you with exceptional service and unforgettable experiences.